Optimal Warranty Package
Optimal Package Warranty offers enhanced protection and comfortable service. It includes not only a basic one-year warranty (with the possibility of obtaining a second year*), but also a key advantage – fast replacement of defective components with new ones without repair, as well as reduced service times – up to 10 business days, minimizing your waiting time. *Conditions for the second year warranty should be clarified with the manager.
Comparison table of warranty packages
Customers who have ever dealt with warranty repairs of a personal computer will truly appreciate the service we offer.
So, what makes our HYPERPC warranty different from other companies?
| Like Others | Optimal | Premium | Exclusive | |
|---|---|---|---|---|
| Cost | free | free | 9% of PC cost | 19% of PC cost |
| Warranty | ||||
| Warranty | 1 year |
1+1 year*
Conditions for the second year warranty are to be clarified with the manager.
|
3 years | 3 years |
| Replacement with new components without repair | no | yes | yes | yes |
| Warranty replacement period | 45 days | 10 days | 7 days | 3 days |
| Support | ||||
| Response time to a request | 24 hours | 5 hours | 3 hours | 1 hour |
| Personal engineer | no | yes | yes | yes |
| Consultation for first start-up and setup of PC and licensed software | no | yes | yes | yes |
| Remote PC connection for diagnostics, testing, and setup | once (diagnostics only) | 10 times | unlimited | unlimited |
| Logistics | ||||
| Free delivery to and from service center | no | no | 2 times | unlimited |
| Free technician visit | no | no | 2 times | unlimited |
| Urgent delivery to service center | no | upon agreement | next day | same day |
| Replacement PC | no | possible for an additional fee | yes | yes |
| Setup and testing | ||||
| PC stress testing duration | 4 hours | 6 hours | 8 hours | 12 hours |
| Testing in real games and software chosen by the client | no | possible for an additional fee | yes, 1 game | yes, 3 games |
| Installing new drivers, optimizing Windows performance | yes | yes | yes | yes |
| BIOS update and optimal parameter setup | yes, standard setup | yes, performance and noise level optimization | yes, with client-specific profile saving | yes, with client-specific profile saving |
| Fan operation parameter setup | yes, standard setup | yes, improved fan profile setup | yes, individual fan tuning based on PC load | yes, individual fan tuning based on PC load |
| RGB lighting operation setup and synchronization | no | yes, installation of lighting control software | yes, installation of lighting control software | yes, installation of lighting control software and color adjustment upon client's request |
| Providing test results | no | basic report | extended report | extended report, test results screenshots |
| Flash drive with system recovery point | no | no | no | yes |
| Maintenance and Upgrade | ||||
| Free maintenance during warranty period | no | no | once during warranty period | twice during warranty period |
| Possibility of future upgrades with trade-in of old components | no | yes | yes | yes |
| Future discount on services when upgrading PC | no | 5% | 7% | 10% |
| Future discount on components when upgrading PC | no | 3% | 7% | 10% |
| Upgrade using components purchased by the client | no | yes | yes | yes |
| Production | ||||
| Photo reports on production progress | no | yes | yes | yes + video report |
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