FAQ

We have selected the most frequently asked questions from our customers
to facilitate the selection and purchase of your new computer from HYPERPC.

IS A GAMING PC WORTH THE INVESTMENT?

Yes! Our computers are crafted to the highest quality from the inside out. They provide the best in performance and user experience. You haven't truly experienced your game until you've played it on an HYPERPC!
IS IT SAFE TO PAY FOR MY HYPERPC THROUGH YOUR ONLINE PAYMENT PORTAL?

Absolutely! We are committed to protecting your personal information and financial information. We've taken every measure to ensure that your data is safe and secure so that you confidently make an online purchase from HYPEPRC.ae. How is this possible? We use highly encrypted Secure Sockets Layer (SSL) technology to protect the security of your online ordering, personal, and financial information. Furthermore, we never sell or share your information with any third parties.
DO YOU ONLY SELL GAMING COMPUTERS?

Not at all! While gaming computers are our specialty, we also build high-end workstations for practically any purpose. From mechanical engineering in CAD to 3D rendering to motion graphics for feature films in Cinema 4D and After Effects, whatever you need, we can help you find the right machine to make it happen! Our devices also make amazing general purpose home and office computers because they’re built with high-quality components, record breaking performance, and assembled and tested expertly by hand.
WHERE ARE YOU LOCATED? DO YOU HAVE A SHOWROOM?

Our facility is located in the Dubai. While we can serve anywhere around the globe, we also have a showroom for you to visit and see some of the builds for yourself. Our expert builders are happy to discuss about what you have in mind for your build.
DO I HAVE TO PAY FOR SHIPPING FOR RETURNS AND WARRANTY REPAIR?

HYPERPC will cover shipping costs and will replace the part(s) for the first 30 days after receiving your order. After thirty days, HYPERPC will still honor warranty services and replacements. However, after thirty days you will need to pay for shipping costs.
WHAT SERVICES DO YOU OFFER?
At HYPERPC we offer a wide range of products and services aimed at taking your PC experience to the next level of extraordinary. Our services include the following:

Our Offerings
- Custom Gaming Computers: We build extraordinary gaming PCs so you can experience your games without the delay and frustrations of mainstream PCs. Our custom gaming computers provide the blistering performance to take your gaming to the next level!
- Custom PC’s: Not looking for a gaming computer? Not a problem! Our custom built PC’s provide the powerful performance that will take your PC experience to the next level. Whether you are watching movies, surfing the net, working on your next big project (or all three at the same time), we’ve got a system to meet your needs.
- Custom Workstations: We build custom workstations that allow you to do more in less time! Each workstation we design is professionally optimized by our technicians for maximum performance, mission critical reliability, and customized to meet your exact needs.
- Technical Support: The best systems are backed by the best support. Your custom gaming PC or professional workstation is only as good as the team that stands behind and from day one the HYPERPC tech team has got your back! Our staff has you covered with a wide array of support, including Cyclical Maintenance, Stress testing and benchmarking, and much more!
- Gaming peripherals and accessories: If you need it for your custom PC, we’ve got you covered! From video cards and graphics cards, to additional memory and high definition monitors/LCD’s and everything in between, at HYPERPC we offer the coolest accessories to truly add the final touch of customization to your system.
- Liquid cooling and overclocking of PC's: With their overclocking options, blazing fast solid state hard drives, and custom liquid cooling options, our PC’s push the very limits of elite performance.
CAN I SEND MY HYPERPC INTO BE UPGRADED?

Yes! We fully understand that technologies are always changing and evolving. When you purchase a gaming PC from HYPERPC you may decide to upgrade down the road. All you need to do is let us know, and we will help you determine which upgrades best suit your needs. However, you will be required to pay for all upgrade parts, labor, and shipping.
WHAT IS THE RETURN POLICY?
- Since every computer system is customized to exact specifications, it becomes near impossible to return computer systems for a full refund. However, if you receive a computer with defective hardware, we will be happy to extend a full refund (minus shipping costs).
- Refunds are issued only for the sale amount at the current selling market value of the component(s) inside the computer and doesn't include shipping/freight charges. Additionally, we reserve the right apply a 15% to 25% restocking fee.
- Any and all merchandise must be returned to HYPERPC in its original packaging, to include manuals and all accessories. All returned items must include a copy of the original sales receipt for processing.
- Opened accessories such as the speakers and monitors can not be returned and will not be extended a refund in any way, shape or form.
- HYPERPC will not refund shipping costs, and the customer will be held liable for shipping fees associated with returning packages.
- All sales on software items are final.